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Your Frequently Asked Questions

General

We accept payment by check, credit card, or ACH (electronic payment).

Whether you need a single PM visit or a multi-year service contract, we’ve got you covered. Contact us for more details about the service plans we offer for specific products.

There are several ways to contact us. You can send us an email, give us a call (+31 36 549 1010), or chat with us online. We’re available to answer your questions Monday through Friday from 8:30 to 17:00.

Yes, we can provide you with a Certificate of Conformity. If you require a CofC, please include this request on your order at the time of purchase.

Yes, you can. However, we do charge a restocking fee of 25% of the value of the product being cancelled.

Unfortunately we cannot easily cancel your orders, especially if it is a custom/special product.

Yes, we offer warranties on our lab equipment. Most equipment in our portfolio comes with a standard 1-year or 2-year warranty. Contact us for more detailed information on specific products.

NBS Scientific is located in Almere at Meerpaalweg 6, the Netherlands.

NBS Scientific in Almere is open on Monday to Friday from 08:30 to 17:00.