FAQ: General

There are several ways to contact us. You can send us an email, give us a call (+31 36 549 1010), or chat with us online. We’re available to answer your questions Monday through Friday from 8:30 to 17:00.

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We accept payment by check, credit card, or ACH (electronic payment).

Whether you need a single PM visit or a multi-year service contract, we’ve got you covered. Contact us for more details about the service plans we offer for specific products.

Yes, we can provide you with a Certificate of Conformity. If you require a CofC, please include this request on your order at the time of purchase.

Yes, you can. However, we do charge a restocking fee of 25% of the value of the product being cancelled.

Unfortunately we cannot easily cancel your orders, especially if it is a custom/special product.